FAQ
1. How can I book a parking space at Airportparking.ch?
A reservation can be made conveniently online at www.airportparking.ch. You will then immediately receive a detailed booking confirmation.
2. Is it compulsory to book my parking space in advance?
We strongly recommend booking in advance. Especially during holiday periods and at weekends, we may not have any parking spaces available at short notice.
3. When and how do I have to pay the parking fee?
The parking fee is paid directly at the time of the online reservation by credit card, PostFinance or Twint.
4. Where can I find the parking fees of Airportparking.ch?
On our homeage www.airportparking.ch you can enter the desired parking duration and the currently valid price will be displayed. Prices may vary seasonally depending on demand and occupancy.
5. Where is the airport parking counter located?
Zurich: The counter, as well as the drop-off and pick-up spots, are located in the P3 parking garage on floor 5.
Geneva: From 1.5.2024, the counter will be directly on the departure level. The parking spots are located in the reserved "valet services" area in the main airport parking garage P1, level -3.
6. Where will my vehicle be parked during my absence?
During your absence, your vehicle will be parked in one of our parking spaces in the immediate vicinity of the airport (optionally outside or covered). When you return, your car will be ready for collection at our counter in car park P3.
7. I have booked a parking space but have not received a booking confirmation, what should I do?
It is possible that the booking confirmation has ended up in your spam folder. Please check the spam folder. If this does not help, please e-mail or call us.
8. I would like to change my booking; how do I proceed?
Please send booking changes by e-mail to kundendienst@airportparking.ch. We will then adjust your booking details and you will receive an updated booking confirmation by e-mail.
9. I would like to cancel my booking, what do I have to do and what are the conditions?
Cancellations are free of charge up to 24 hours before the agreed start of the parking period (booked car drop-off time) and must be made in writing by email to kundendienst@airportparking.ch. The parking fee paid online will then be credited to the payment method used.
10. Is it possible for another person to drop off or pick up my vehicle?
This is possible, simply enter both names when booking. The person collecting the vehicle from us on return will need to provide identification with a passport or ID card for the purpose of handing over the vehicle key.
